Shipping policy

Product Delivery

If you have an urgent deadline, please contact us before placing your order at help@feproject.com.

Should any items be out of stock or your order experience an unexpected delay, we will notify you as soon as possible.

Import Compliance

Certain products, including knives, may be subject to import restrictions, customs regulations, or prohibitions in the destination country. It is the customer's sole responsibility to verify and comply with all applicable import laws and regulations prior to placing an order. FE is not responsible for any delay, seizure, confiscation, or destruction of items by customs authorities, and no refund will be issued in such cases except where required by applicable law.

Shipping Methods and Carriers

All orders are shipped directly from Japan to the delivery address provided at checkout.

We currently ship with the following carriers:

  • FedEx
  • DHL
  • Sagawa

Shipping Costs

Shipping fees are automatically calculated and displayed at checkout based on your destination and selected shipping method.

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the displayed shipping fees or product price.

Free shipping:

  • Japan: free shipping on orders over ¥20,000
  • International: free shipping on orders over ¥30,000, excluding remote areas

Examples of Shipping Fees

The following are examples of shipping charges for designated overseas areas:

  • FedEx: ¥3,000
  • EMS: ¥2,800–¥3,800
  • DHL (remote areas): ¥4,500–¥4,900
  • FedEx (remote areas): ¥4,700

Please note that shipping fees for remote destinations, including certain areas of Australia, New Zealand, and Canada, may vary depending on the specific delivery location.

Undeliverable Items

If a delivery cannot be completed, we will make reasonable efforts to contact the customer and arrange an alternative delivery method.

If the package remains undeliverable and we do not receive a response from the customer within 30 days of the initial delivery attempt, the order will be considered abandoned. FE reserves the right to dispose of the item without further notice and without obligation to issue a refund. Any storage, redelivery, or return shipping costs incurred by FE prior to disposal may be deducted from any refund otherwise payable.

To help ensure successful delivery and timely communication, customers are responsible for providing accurate and up-to-date contact and delivery information.

Production Times

Customized FE knives require additional preparation and production time to ensure that each knife meets our standards for craftsmanship and quality.

Production times may vary depending on several factors, including:

  • Selected blade type
  • Handle material
  • Handle style
  • Customization options
  • Material availability
  • Artisan availability

Estimated Completion Time

Where applicable, an estimated production time will be provided during the ordering process.

Please note that these estimates are provided as a guideline and are not guaranteed completion or delivery dates. Because each knife involves individual preparation and hand-finishing, production times may vary.

Production Delays

Production may take longer than estimated due to material availability, seasonal demand, artisan workload, or other circumstances related to handmade production.

We appreciate your patience and understanding while your knife is carefully prepared.

Once your knife has been completed and dispatched, you will receive a shipping confirmation with the relevant tracking information.